Role: Operations Associate
Location: Kenya, Nairobi
Work Type: Hybrid
About Farmz2u:
Farmz2u is an agritech company driving supply chain efficiency across Africa’s agriculture ecosystem. We help farmers, suppliers, and buyers connect more effectively through digital tools and operational excellence. We’re passionate about improving food systems, and we’re looking for a proactive and resourceful Operations Associate to join our growing team.
Job Summary
The Operations Associate will play a key support role in the execution and improvement of operational processes at Farmz2u. Working under the guidance of the Senior Operations Associate, you will collaborate with cross-functional teams—including field, product, and sales—to ensure smooth daily operations, partner onboarding, data tracking, and timely execution of internal processes. This is a great opportunity for someone eager to gain hands-on experience in operations within a fast-paced agritech environment.
Operational Support & Coordination
Support daily operational activities across teams including logistics, field team coordination, and supplier onboarding.
Maintain accurate records of operational processes, including tracking leads, partnership statuses, and fulfillment updates.
Customer and Partner Engagement
Assist in managing buyer and supplier communication via email, calls, and follow-ups.
Support the resolution of customer issues and escalate as needed.
Data Entry and Reporting
Collect and organize operational and sales data to support decision-making.
Help prepare weekly and monthly reports on performance metrics and trends.
Process Improvement
Participate in brainstorming and implementation of process improvements.
Flag inefficiencies and suggest solutions for more streamlined execution.
Product Feedback & Market Research
Gather product feedback from users and share insights with the Product and Engineering teams.
Support research tasks related to market trends, user preferences, or competitive benchmarking.
Undertake other assignments as delegated by the Senior Operations Associate or VP Operations
Bachelor’s degree in Business Management, Operations, Technology or a related field.
1–2 years experience in an operations, business support, or customer engagement role—experience in agritech, logistics, or FMCG is a plus.
Strong organizational and multitasking skills with attention to detail.
Proficient in MS Excel or Google Sheets; familiarity with CRM tools is a plus.
Excellent written and verbal communication skills.
A proactive, adaptable, and collaborative team player with a can-do attitude.
Why Join Farmz2u?
Work on impactful projects that empower smallholder farmers and improve food supply chains.
Join a dynamic and supportive team with opportunities for growth.
Contribute to building sustainable agriculture systems across Africa.
Benefit from a flexible hybrid work structure that gives remote flexibility.