Role: Senior Operations Associate

Location: Lekki, Lagos

Work Type: Hybrid

Farmz2u’s Operations team is seeking a Senior Operations Associate who will be an outstanding addition to our growing team. As a member of the team at Farmz2u, you will primarily support the Operations team which includes the team in the field. You will also support the Product and Engineering teams in bringing ideas to life. Your primary duties would include strategizing process improvements to ensure everyone completes their tasks on schedule, while supporting employee hiring and training, and managing quality assurance programs. This role is dynamic and can be fairly unstructured thus the right person for this role is a good communicator and an analytical problem solver with a strong attention to detail. The ideal candidate would have a natural curiosity in problem solving and can prioritize multiple projects and requests at once.

Key Duties and Responsibilities

Your key duties and responsibilities may include the below:

1. Develop and execute an aggressive Customer Acquisition Strategy to meet business targets.
2. Manage the sales pipeline and identify new potential business opportunities by engaging potential partners and exploring opportunities.
3. Manage relationships with buyers through phone calls, emails, and visits to ensure customer retention and portfolio growth.
4. Address and facilitate resolution of customer issues, ensuring a top-class customer experience.
5. Follow up and ensure prompt payments for services offered to customers; ensure timely debt collection.
6. Remain updated about new product features and ensure continuous buyer education about these improved product features.
7. Gather market and buyer information, and provide feedback to the organisation for product development.
8. Perform any other duties as assigned by supervisor.

Knowledge, Experience and Qualifications Required

Bachelor’s degree in a Business, Management, Technology or Operations related fields

Minimum 3–4-year experience in B2B retail sales, Operations or FMCG business development roles.
Ability to conduct market research.
Analytical, creative thinking and problem-solving skills.
A proactive and self-motivated approach to tasks.

Your key working relationships will include the below:

Internal Relationships:
- Directly reports to the VP of Operations
  Responsible for managing Junior Operations Associates, Operations Interns, Sales Associates and Sales contractors.
External Relationships:
Vendors/Suppliers
Buyers/Off-takers
Product Teams

As an early Hitchhiker, you will influence the development of the team culture, thus culture fit is a priority for the role. The right person for this role is a good communicator and an analytical problem solver with a strong attention to detail and natural curiosity who can prioritize multiple projects and requests at once. If you are someone who is passionate about building for Africa's informal markets and driving decision-making by bringing the voice of the informal user to formal users, then this is a great role for you.

Salary Band:

200,000 - 300,000

Senior Operations Associate

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